If you have questions about Waiter on the Way, you’re not alone. You might wonder how exactly we do what we do, or want to purchase a gift card. Read on to find the answers to all your burning questions!
What is Waiter on the Way?
We are Fort Wayne’s premier restaurant food delivery service. We make it convenient to have your favorite meals from Fort Wayne’s favorite restaurants delivered to your home or office without all the hassle and effort of doing it yourself. We bring the restaurant to you!
How much does it cost?
Our standard delivery fee is $5.25. If you are more than seven linear miles from the restaurant there will be a $2.00 distance charge added, more than 10 linear miles a $3.00 fee will be added, and more than 12 linear miles from the restaurant is at the office discretion. If you are unsure of the distance please call the office and we can give you a specific total. In most cases the food costs are the same as if you went in and picked it up yourself.
Can I order from more than one restaurant?
Yes. You can order from more than one restaurant, but we do require that you meet the minimum order and pay the normal delivery charge for each restaurant you order from. We ask that you do not order from more than 2 restaurants, and understand that multiple restaurant orders may have a longer delivery time.
How do I add-on to my delivery food online order?
If you want to add on to your online order we ask that you call in to our office. We can add or delete food items.
What do I need to do if I have to cancel my order?
If you need to cancel an order please call WOTW as soon as possible. We are unable to refund your purchase if the food has already been made by the restaurant.
Where does WOTW deliver?
Waiter on the Way will deliver to most places in Fort Wayne and the surrounding areas. We will go to other Indiana and Ohio cities for additional charges. Please call 442-3663 if you have further questions on prices and delivery areas. We reserve the right to refuse delivery to certain addresses and zip codes.
When are you open?
Monday - Friday 8:00am – 10:00pm
Saturday 11:00am – 10:00pm
Sunday 12:00pm – 9:00pm
***Please take note that some restaurants may be closed during our hours of operation.
Breakfast orders needing delivery before 8:00 am can be arranged if ordered the night before or earlier. Please call the office at 442-3663 if you wish to arrange a breakfast catering.
How long does it take?
We do our best to get your order dispatched as quickly as possible, usually within 45 - 60 minutes. Please take into consideration that restaurant preparation time, weather, distance and traffic may affect us from time to time. During extremely busy times, such as Friday and Saturday nights and the noon hour on weekdays, the wait may be slightly longer due to increased call volume. During these times you should expect a wait usually around 75 minutes. We gladly accept timed orders hours or days in advance to help ensure your desired delivery time.
How can I pay?
We accept cash, gift certificate, Visa, Mastercard, American Express, Diner’s Club, and Discover. We do not accept personal checks. Corporate checks can be accepted with prior approval. Billing accounts can be setup for business accounts. Call 260-442-3663 if you would like to create a corporate billing account.
How can I purchase WOTW gift certificates?
The easiest way to purchase a gift certificate is to come into our office at 6205 Stony Creek Dr, Fort Wayne, IN 46825. If you are ordering a gift certificate for someone in Fort Wayne and you live out of town you may call the office and order the gift certificate over the phone with a credit card and we can mail it out to them. If you need a gift certificate delivered for you, we can do so for the standard delivery fee of $5.25.
Please remember that he or she earns a living by your appreciation of their efforts. Drivers are contracted and use their own transportation/gas and work hard to make sure that your restaurant food is delivered on-time and accurate. A 10 - 20% gratuity is customary, depending on the size of the order.
Does the driver get 100% of the tip?
Yes. 100% of your gratuity goes directly to your driver regardless of if the order is placed online or over the phone, and no matter what payment method you use.
What is the minimum order?
The minimum order is 10 dollars. This is calculated using the subtotal of the food which is before tax, delivery, or tip. Are the prices the same as in the restaurant? Typically the prices through Waiter on the Way are the same as they are in the restaurant. There are a few exceptions.
Do you sell drinks?
Yes! We offer cans of soda for .50, twenty ounce bottles for $1.99, and 2-liters for $2.39. We have both Coke and Pepsi products available.
Can I sign up for a corporate house account for food delivery?
Yes, may set up house billing account. Please call our office at 442-3663 in order to do so.
How do I know if my delivery food online order was placed?
All of our online orders are confirmed via an automated emailed receipt.
Do I have to place my food delivery order on the Internet, or can I call my order in?
No, you don’t have to place your food delivery order online. Waiter on the Way customer service representatives are available to take your call at all open hours of operation.
Is ordering my food online safe?
Yes, Waiter on the Way has taken your security and privacy very seriously and has taken all necessary precautions to receive and store your data securely.
How do I request a restaurant menu guide to be mailed to me?
Go to the contact us section and submit your delivery information and request the current paper menu.
How do I request my favorite restaurant for food delivery and corporate catering?
Waiter on the way currently delivers for more than 150 area restaurants, we know this is a great selection of restaurants, but we will not be satisfied until we deliver for every one of your favorites. So if you have a favorite we don’t deliver for, please do us a favor and let us know by using the contact us section.